🧴✨ Frequently Asked Questions 

1. Are the products authentic and guaranteed?

Yes, all products on storbuy.shop are 100% original and sourced from trusted and certified suppliers.

2. What is the difference between this product and another?

We provide detailed descriptions for each product, including benefits, ingredients, and usage instructions. Feel free to contact us for personalized advice based on your skin type.

3. Is this product suitable for my skin type?

Yes, each product description includes the recommended skin type (oily, dry, combination, sensitive). If you're unsure, we're happy to help you choose.

4. Does the product contain natural ingredients?

Yes, many of our products feature natural or organic formulas. You'll find this information clearly listed in the product description.

5. How often should I use the product?

Please follow the instructions on the packaging or the product page. Most skincare products are used once or twice daily.

6. How quickly will I see results?

Results vary depending on skin type and product. Some products show results within a week, while others may take more time.

7. Are there any side effects?

Our products are safe to use, but mild irritation may occur in rare cases. Always test a small area before full use.

8. Are these products safe for pregnant or breastfeeding women?

Some products are suitable, but we recommend consulting your doctor or contacting us for suggestions based on your situation.

🛒 Shopping from the Store

9. How do I place an order?

Choose the product you like, add it to your cart, then proceed to checkout and enter your information to complete the order.

10. What payment methods are available?

We accept bank transfer and PayPal. All transactions are 100% secure.

11. Can I pay on delivery?

Currently, we do not offer cash on delivery, but we’re working to make it available soon.

12. Can I modify my order?

Yes, as long as the order hasn’t been shipped. Contact us as soon as possible.

13. Can I cancel my order?

Yes, if it hasn’t been shipped yet. The amount will be refunded based on your payment method.

🚚 Shipping & Delivery

14. How long does shipping take?

We ship orders within 24–48 hours. Delivery times vary by city (usually 2–5 business days).

15. How can I track my order?

You’ll receive a confirmation message with a tracking number once your order is shipped.

16. What if my order is delayed?

Please contact us immediately, and we’ll follow up with the shipping company.

🔁 Returns & Exchanges

17. Can I return a product?

Yes, within 3 days of receiving your order, as long as it’s unused and in its original condition.

18. How do I request a return or exchange?

Contact us through the contact page or by phone, and we’ll guide you through the process.

19. Will I get a full refund?

Yes, if the issue is on our end (wrong or defective product). If you simply changed your mind, a 30% or  fee will be deducted.

📞 General Questions

20. Do you offer product advice?

Absolutely! Contact us via WhatsApp or email and we’ll help you choose the right products based on your skin needs.

21. Do you offer free samples?

Yes, during certain promotions. Keep an eye on our pages for updates.

22. Can I request a product that isn’t listed?

Yes! Let us know what you're looking for and we’ll do our best to provide it.

23. Is the store safe and secure?

Yes, our website is protected with an SSL certificate and all payment processes are fully encrypted and secure.